FAQs

How do you ship?

Unless otherwise specified, all orders ship via Ground - United Parcel Service (UPS).  Orders placed before 11:00AM Eastern time on a business day ship the same day. Orders placed on weekends or holidays ship the next business day.

When will by order arrive?

See the chart for approximate time-in-transit for your Ground Shipment Order.

Can you ship my order by Next-Day or Two-Day shipping?

Yes.  When selecting TWO DAY or NEXT DAY service, please take in account that orders placed after 11:00AM Eastern time do not ship until Next Business Day.   Also note that while we make every effort to meet your delivery requirements, we make no warranty, implied or otherwise, that your package will be delivered at a specific time or date.   We cannot be held liable for weather delays, absence of or refusal by a person to accept your package, incomplete or inaccurate address, or other factors beyond our control that could affect delivery of your order.

Can you ship for Saturday Delivery?

Shopblue orders are shipped for weekday delivery only.   Please contact us at shopblue@axispromo.com to discuss special arrangements for Saturday delivery.

How do you ship to Hawaii, Alaska and Puerto Rico?

Ground orders to Hawaii, Alaska and Puerto Rico ship via US Post Office Priority Mail.  Two Day and Next Day orders to Hawaii, Alaska and Puerto Rico locations are subject to UPS standards for those services.

How do you ship to International locations?

International orders are subject to a wide variety of options.   Please email shopblue@axispromo.com to discuss options available.

My Order Arrived Damaged!

In the unlikely chance that merchandise was damaged in shipment, make an immediate claim with the driver.   Please do not distribute the items until the carrier can inspect the shipment and a claim can be submitted.   

My Order is Missing Items?

Email customer service at  shopblue@axispromo.com for instructions on missing items.  Retain all packaging materials, tags, and labels from your shipment. 

My order is wrong!

We make every effort to accurately describe the products we sell and to inspect them before packing.   If for any reason you want to return an item due to wrong size, wrong color or you simply changed your mind, please click the return button below.   Please note that the JB7199 JetPaws pet carrier is not returnable.

Return Policy

Please go to the returns page to submit a Request for Return Authorization.  Certain items might be subject to specific policies.   To expedite the return process, please have your order number ready when you email us or include your order number with all correspondence.

What products are eligible for return?

Products are eligible for return if they are:

• Returned within 30 days of receipt 
• Not worn, laundered, altered or otherwise used 
• In a clean/unsoiled “as new” condition with original tags, labels and/or packaging 
• Packed and shipped in a manner to prevent damage to the item in the return shipment 
• Not a made to order, custom, discontinued or clearance items
  
• Additional restrictions may apply, please contact us for more information 

Clearance items.

Clearance items are not eligible for return. 

International Orders

ShopBlue only accepts credit cards issued by banks that maintain a US affiliation to verify ownership of your card. 

Login and Password Questions

Please go to the My Account Login page and click forgot my password we will send your password to the account which you originally ordered from

How can I pay for my order?

ShopBlue accepts Visa, MasterCard, Discover or American Express.   ShopBlue Gift Cards can also be used to purchase merchandise from the ShopBlue Store.

Credit Card Safety

All payment data is transmitted through secure servers.  ShopBlue does not retain payment information for your account.  You must reenter your payment information each time you place an order.

My order has been declined.

For additional protection to our customers, ShopBlue participates in an Address Verification System (AVS) which helps prevent fraudulent transactions when credit cards are not present for the transaction. AVS cross-checks the information you provide us with the information from your bank to verify that you are the card holder. To avoid your card being declined, please make sure you enter the same address information in billing as your bank has on file.   

True Blue Points

Please address your True Blue Points question to JetBlue at 1-800-JETBLUE(538-2583)or go to the web site at www.jetblue.com

Travel Questions

Please address your travel question to JetBlue at 1-800-JETBLUE(538-2583)or go to the web site at www.jetblue.com

How do I know if my Order was placed?

When your order is complete and accepted, an order summary will be sent to the email account you specified. 

How do I cancel an order?

Orders do not ship until Next Business Day after your order is placed   Orders can be cancelled at no charge to you up until the time they ship.   Please send an email to shopblue@axispromo.com on subject line put ‘ORDER CANCEL”

How do I change an order?

Orders do not ship until Next Business Day after your order is placed   Orders can be changed at no charge to you up until the time they ship.   Please send an email to shopblue@axispromo.com.  On subject line put ‘ORDER CHANGE”

How do I check the status of my order?

Go to MY ACCOUNT, sign in and go to order status.

GIFT CARDS

Are gift cards available for ShopBlue?

ShopBlue gift cards can only be used toward the purchase of ShopBlue merchandise and are not valid for travel purchases on JetBlue. Travel gift cards can be purchased on the main JetBlue website here: www.jetblue.com/traveldeals/giftcards.html   Gift cards are available in denominations of: $10, $25, $50, $100. 

Can I purchase a physical gift card?

Only electronic cards are available at this time.

How do I purchase a gift card from the store?

Gift cards can be purchases by going to shop.jetblue.com and clicking on the “gift card” link in the navigation on the left side of the page. From there you can browse the available denominations of the cards.

How do I select a gift card recipient?

After you select the initial value of your card, the following screen will allow you to enter the recipient’s name email and a brief message you’d like to include in the email that gets sent to them.

I received a gift card, how do I use it? 

First, you must register your gift card. Log in to your account by selecting “Account Login” on the bottom of the ShopBlue home page. If you don’t have an account, you’ll be required to create one. Once logged in, select “Gift Card Registration” at the bottom of the home page. If you’re already logged in, you’ll be asked for the claim code on the gift card email you received in order to register it.

Once you enter the claim code, the next screen will verify the value or amount available on the card. Click “Register” and the funds will automatically be applied to your account and be available during check out.

How do I pay for items using my gift card?

After you’ve registered your gift card, the funds will be available as the primary payment option during checkout. Simply browse the store and pick the items you’d like to purchase and add them to your shopping cart. During checkout you’ll need to apply the funds to your purchase by clicking the “apply” button. 

If your total amount due exceeds the amount available on your gift card, an additional payment option will be required. If your total amount due is less than the amount available on your gift card, the remaining funds will be available on your account during your next purchase.

In What Amounts are Gift Cards Available?

Gift cards are available in $10, $25, $50 and $100 denominations.

Can I add money to a gift card?

No.  Additional funds cannot be applied to your existing gift card.